Refund policy

GENERAL TERMS AND CONDITIONS OF SALE & EU CONSUMER PROTECTION POLICYLast updated: October 31, 20261. TRADER IDENTIFICATION & LEGAL CONTACT DETAILSIn compliance with the pre-contractual information obligations set out in Directive 2011/83/EU on consumer rights, users and customers are hereby informed that this online store is operated by:
Trade Name: Trendly.shopLegal Entity /Trader: CO Studio Creative Solutions

Official Customer Support, Warranty & Withdrawal
Email: costudiorg@gmail.com
Contact Telephone: +(52) 81 4255 9288.

2. KEY DEFINITIONS APPLICABLE TO THIS CONTRACTFor the purposes of these Terms and Conditions, and in accordance with applicable European Union consumer protection law, the following definitions apply:
Sales contract: Any contract under which CO Studio Creative Solutions (operating via Trendly.shop) transfers or undertakes to transfer ownership of goods to the consumer, including any contract having as its object both goods and services.Service contract: Any contract other than a sales contract under which Trendly.shop supplies or undertakes to supply a service, including a digital service, to the consumer.
Goods:Any physical movable items, including water, gas, and electricity when sold in a limited volume or a set quantity;Goods with digital elements: Any physical movable items that incorporate or are interconnected with digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions.  

Digital content: Data that are produced and supplied in digital form.Digital service:

A service that allows the consumer to create, process, store, or access data in digital form; or   A service that allows the sharing of or any other interaction with data in digital form, uploaded or created by the consumer or other users of that service.   Price personalisation: Where a trader sets different prices for individual consumers or groups of consumers based on an automated analysis of those consumers’ preferences and willingness to pay.Personal data: Any information that relates to an identified or identifiable natural person.Online marketplace: A service using software, including a website, part of a website, or an application, operated by or on behalf of a trader that allows consumers to conclude distance contracts with other traders or consumers.   3. TRADER STATUS & COMMERCIAL TRANSPARENCYContractual Responsibility:

All products offered on Trendly.shop are sold directly by CO Studio Creative Solutions acting in its capacity as a professional trader. Consequently, all distance contracts concluded through our website with consumers residing in the European Union are fully covered by EU consumer protection rules. In the event that any specific item is offered by a third-party supplier, we will explicitly inform the consumer prior to purchase whether that third party is a trader or a non-trader (warning that EU consumer protection rules do not apply to contracts concluded with non-traders) and clarify who is responsible for the performance of the contract.Price Transparency & Non-Personalisation: Trendly.shop guarantees that the prices displayed across our catalog are general and transparent. We do not apply automated price personalisation based on consumer profiling or willingness to pay. Should we ever introduce automated personalised pricing in the future, consumers will be clearly and explicitly informed alongside the offered price prior to concluding a purchase.No Unjustified Payment Costs or Hidden Charges:

We do not charge consumers fees for the use of a payment method that exceed the cost borne by Trendly.shop for processing such means. Furthermore, no additional paid-for services (such as shipping insurance, priority handling, or gift wrapping) will ever be added via pre-ticked boxes; any additional service requires the consumer's express, active consent.4. 14-DAY RIGHT OF WITHDRAWAL & ELECTRONIC WITHDRAWAL FUNCTION (DIRECTIVE EU 2023/2673)4.1. Cooling-Off PeriodIn accordance with Directive 2011/83/EU and amending Directive (EU) 2023/2673, if you are a consumer residing in the European Union, you have the right to withdraw from your purchase on Trendly.shop within 14 calendar days without giving any reason and without incurring any penalty (the "cooling-off period"):For physical goods (Sales contracts): The 14-day withdrawal period expires after 14 calendar days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods (or the last good, in the case of a contract relating to multiple goods ordered in one order and delivered separately).For service contracts or digital content: The 14-day withdrawal period expires after 14 calendar days from the day of the conclusion of the contract.4.2. How to Exercise Your Right of Withdrawal: Electronic Withdrawal FunctionTo ensure a seamless exercise of your rights, Trendly.shop provides two straightforward methods to withdraw from a contract:
Electronic Withdrawal Function (Self-Service Interface):